Handbags UK Women’s Ladies Leather Handbags Designer Inspired Bags...

RETURNS
We do accept goods returned to UKHandBags.com (Web Direct (UK) Ltd. t/a UKhandbags.com), however only in the following circumstances.
We accept goods returned, for any reason, that have been un-opened and unused - within 7 working days starting from: one day after receipt of goods.
We cannot accept goods back that have been used or opened.
If you have received the wrong goods, we will make sure that you receive the correct goods at no extra cost, and will bear all costs for the return of the products.
You the consumer have the right to cancel your order within 7 days of placing your order [beginning the day after receipt of the goods] without reason [cooling-off period], if the goods have been despatched we will refund less the cost of shipping once the goods have been returned in good order.
In the unlikely event that your goods are faulty please contact Web Direct (UK) Ltd in a 'reasonable time' (proof is required of receipt of goods) and we will refund or replace the goods.

All returns should be made within 30 days following after the date of delivery and be sent back to us by Recorded Delivery, or a Certified Delivery method requiring our signature upon receipt of goods.
All returns to be made to - Returns Department
Please contact returns@ukhandbags.com to arrange this.
If you wish to return goods to UKhandbags.com the returns address is:
Web Direct (UK) Ltd,
6 Lodge Hill,
Kingswood,
Bristol,
BS15 1LL
United Kingdom.
...enclosing a copy of the original invoice.
This does not affect your statutory rights as a consumer.

We will refund the value of the goods on receipt of them, we advise you to send them registered/recorded so that there is evidence of postage if the goods do not turn up. Please enclose a copy of your original invoice.
Please note that all prices on our site are quoted in UK Pounds Sterling.
A limit of £250.00 is set for any one transaction in any one day.
Reasonable allowance (re: delivery) should be made for orders made over the weekend and during National Holidays or strike action.

CUSTOMER SUPPORT
Please contact customersupport@ukhandbags.com.
If you wish to write or telephone [out of office hours - answerphone service - 7 days a week] the details are:
Web Direct (UK) Ltd,,
6 Lodge Hill,
Kingswood,
Bristol,
BS15 1LL
United Kingdom.
Telephone: 0800 849 8028 OR +44 (0)117- 954-0004

COMPLAINTS PROCEDURE
Web Direct (UK) Ltd endeavour to respond to any complaint within 5 working days.
It is the aim of Web Direct (UK) Ltd to resolve complaints within 10 working days.
We will keep you informed throughout the whole process of your complaint.
A complaint can be registered using the following:
Email - complaints@ukhandbags.com
Telephone: 0800 849 8028 OR +44 (0)117- 954-0004
By Post:
Complaints Department
Web Direct (UK) Ltd.
6 Lodge Hill
Kingswood
Bristol
BS15 1LL
United Kingdom.

PAYMENT
Web Direct (UK) Ltd will take payment via on-line sales [incl. VAT @ 17.5%] using Credit Card, cards accepted are: Visa, Mastercard, Switch, Delta, JCB and Solo.
Credit verified orders will be confirmed by email. Unverified orders will be notified by email.
We reserve the right to refuse any order.
You may also contact us and place an order via e-mail or telephone and make payment by Cheque or Postal Order made payable to: Web Direct (UK) Ltd.

SECURITY
All transactions are cleared through WorldPay using a secure socket layer. WorldPay use Thawte 2048 bit encryption systems. At the browser 128 bit SSL is used. Credit card details will only be requested within this secure area.

PRIVACY STATEMENT
We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
The UKHandBags.com (Web Direct (UK) Ltd. t/a ukhandbags.com) site does not automatically capture or store personal information, other than logging the items entered into the shopping cart used on the site, the type of web browser used by the visitor, the referring web site and keywords where available. This is recognised by the Web server and is only used for system administration and to provide statistics which UKHandBags.com uses to evaluate use of the site.
You will be asked for personal information when you want to place an order or make an enquiry via our website.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service [we may contact you from time to time regarding sales information, special offers, updates or latest news etc.
All personal information will be held securely in accordance with our internal security policy and the law.
We will NOT pass on or sell the personal information to any thrid parties.
You may always request to opt out of our mailing list by e-mailing us @ opt-out@ukhandbags.com.
This privacy policy only covers UKHandBags.com Website at http://www.ukhandbags.com. Other links within this site to other websites are not covered by this policy.
The information we hold will be:

• your name
• address
• phone number
• email address

CONTACT INFORMATION
Email: info@ukhandbags.com
Telephone: 0800 849 8028 OR +44 (0)117- 954-0004
By Post:
Web Direct (UK) Ltd t/a UKHandBags.com
6 Lodge Hill,
Kingswood,
Bristol,
BS15 1LL
United Kingdom.

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will correct it promptly.

If you have any questions about this privacy policy please e-mail private@ukhandbags.com